Friday 03 November 2017

How should firms find smart solutions to old problems? An expression of co-creation and tech, Smart-f shows the upside of smart thinking and agile working.


Forty hours of meetings, dozens of phone calls, hundreds of emails, piles and piles of paper: one of the more onerous tasks CFOs and corporate treasurers must perform is to manage the renewal of loans with its multiple banking partners.

For corporates, many vital hours of manual processing go into ensuring the smooth completion of loan transactions across many banks. From inception, renewals of existing loan facilities can take up to eight weeks to complete, which is a significant administrative burden.

What if this eight-week lead period could be reduced to two weeks? This is what Smart-f, a new platform under development in BNP Paribas' Financing Solutions division, is aiming to achieve, with support from the bank's Innovation unit. It is a co-creation process that tears up the rulebook: in an age of disruption, how should firms partner with clients and other stakeholders to harness the power of new technologies? How can firms put themselves on a firmer footing for longer-term, sustainable growth?

Need for speed: how Smart-f compresses time Need for speed: how Smart-f compresses time

21st century corporates

Guillaume Lemarchand, Chief of Staff in Financing Solutions, explains how the venture got off the ground: "The Smart-f project began with a team of Financing Solutions volunteers formalising a 'workshop idea'. Our initiative was then selected by the bank's CIB Innovation Factory unit, whose aim is to pick out the best, most original ideas for development. The project was then incubated at the CIB Fab Lab, an internal workshop that facilitated our partnership with IT colleagues in agile mode, interacting with coverage bankers and clients along the way." 

"The combination of an established mode of working and human behavioural inertia can often conspire to keep innovation at bay: recognition of this is the first, vital step."

The first step was to recognise the challenge: old methods and old technology to achieve a recurring client need was a suboptimal use of time and resources. The second step was to put in place a framework that would channel the creative energies of all stakeholders to create the product. This consisted of four steps: first, the proof-of-concept (POC) initiation (the incubation in the internal lab mentioned above makes reference to this); second, the POC validation, which goes through both internal and external review; third, back to the lab to develop the minimum viable product (or MVP); and fourth, product launch.

Client input is central to the mission: try as banks might, they can only fully appreciate the challenges clients face by brainstorming with them. Inviting them to contribute their ideas gives the project a much better chance of avoiding blind spots and of optimising of the end-user experience. Nurtured by a group of financial solution innovators, taking a project like this from the bottom-up is one of the key characteristics of co-creation.

Loan syndication, revisited


The Smart-f platform will consist of two separate services: first, it will digitise the current client process of selecting arranging banks, replacing the burdensome paperwork that has hitherto governed the selection; second, if BNP Paribas is selected as one of the lead arrangers, the bank will invite all participating banks into the deal, automatically generating all the necessary documentation. The borrower is able to follow each step of the process in a fully transparent way. Today, the application works on established LMA (Loan Market Association) documentation standards, but next-stage developments will include the loading of custom documentation and electronic signatures.

Smart-f's benefits should be extensive: a significant reduction in time and human resources, a significant increase in productivity and efficiency, and much greater control over the monitoring of the loan syndication process, in real time. Corporate CFOs will have a better structure, easier selection of their banking partners, and the facility to generate and execute legal documentation with much greater ease than before. 

Solveig Bachellery, Head of CIB's Innovation unit, explains why Smart-f may prove to be so significant: "It is a remarkable test case that draws on both the extensive resources from within the bank and the active feedback from clients. It underscores the importance of getting the interaction between co-creation and technology right, and how it can radically improve existing practices. Ultimately, it is about raising expectations and transforming how work gets done." 

Technology × Co-creation = Smart Working

The immense possibilities opened up by rapid change in technology, in artificial intelligence and in big data underline how banks must move to much more agile modes of working. Tasks hitherto considered repetitive and manual are painful because they were conceived when technological constraints were much greater. However, the combination of an established mode of working and human behavioural inertia can often conspire to keep innovation at bay: recognition of this is the first, vital step.

Yet technology is only one part of the equation: getting the best out of new technology means working in partnership with all stakeholders, setting up new dynamic processes to draw on their vast reserves of creative talent to co-design and co-create lasting solutions. Smart-f is about applying smart thinking to allow us to work smarter.

For banks in the 21st century, to do nothing is not an option; to innovate and break new ground is perhaps the only option.


Suggested reading
Why co-creation matters

 


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