Synopsis Contacts: Who can I contact if I have any further questions? Does the information I send you by e-mail remain completely confidential? Who receives the e-mail I send? RSS Feed: What Is RSS? What tools do I need to use RSS? Help: How can I obtain technical support? I am not familiar with the site. Which tools will enable me to obtain information? Anomalies: Can I draw your attention to the bugs that I have noticed? Configuration: What are cookies and why do you use them? How do I set up my Web browser to accept cookies? Contacts: Who can I contact if I have any further questions? If you have any questions on requirements or products, please contact the appropriate person depending on the country or region in question. Should you wish to send us an email please fill in the email contact form available from any contact page of the site. Does the information I send you by e-mail remain completely confidential? There is no technology, organisation, or method of communicating information (whether Internet, fax, telephone, or postal service) that can guarantee total confidentiality. So please ensure that the content of your messages is commensurate with the level of security provided by the means of communication you have chosen. Having said that, these restrictions can be overcome. If you wish to share highly confidential information with us, you can send us a short e-mail to arrange an appointment so that we can meet privately and discuss matters in complete confidence. Who receives the e-mail I send? Your e-mail is addressed to the webmaster, it will be re-directed to the person best able to help you. RSS Feed: What Is RSS? RSS, or Real Simple Syndication, is an XML file that allows visitors to receive news and other updates as they happen. This means that visitors don't have to check the site several times a day for updates. The last information published on this website can thus come to enrich your Internet site automatically or to supplement your sources of already aggregate information via your RSS feeds reader. What tools do I need to use RSS? To start using RSS, you need a special RSS reader that displays RSS content feeds from Web sites you select. There are many different RSS readers available, many of which are free of charge. Most are available as desktop software that you download and install on your computer. Several Web-based news readers are available as well. RSS READERS: Windows : Newz Crawler, FeedDemon, Awasu Mac OS X : Newsfire, NetNewsWire Web Bloglines : My Yahoo!, NewsGator You can find here a list of RSS Readers (Google). Help: How can I obtain technical support? You can get technical support by contacting our webmaster. Links appear on all contact pages. I am not familiar with the site. Which tools will enable me to find information? - The Keyword Search tool available on any page can help you search for information at any time. You will immediately find what you are looking for. - The "site map" heading will direct you to your major requirements, including a A "Search" heading. Anomalies: Can I make note of the bug I noticed? Do you mind my commenting on the bugs I noticed? Do not hesitate to communicate the problems you encountered. Your comments help us to develop the site. Configuration: What are cookies and why do you use them? Cookies identify users and prepare customised Web pages for them. When you enter a Web site that uses cookies, you may be asked to provide information, such as your name and interests. This information is packaged into a cookie and sent to your Web browser, which stores it on your PC's hard drive for later use. The next time you request a page, your browser will send the cookie to the Web server. The server can use this information to present you with custom Web pages. Aside from our literature order form, which stores your personal information in a cookie so that you don't have to provide it again the next time you place an order, the cookies this site creates do not contain any personal information. We use cookies to determine whether a page request comes from someone who has already logged on, so that we can avoid presenting duplicate information that users may have already seen. Some browsers can be configured to warn the user whenever a site sends it a cookie. If your browser provides an edit message asking you to accept or reject the use of cookies, you should accept. Parts of the site will not work without them. How do I set up my Web browser to accept cookies? Accepting cookies is the default setting of a browser. If you have disabled this feature you should follow these steps: Netscape 1. Choose Edit from the tool bar. 2. Choose Preferences from the drop-down list. 3. Choose Advanced. 4. Select the option to "Accept all Cookies". Internet Explorer 4x 1. Choose View from the tool bar. 2. Choose Internet Options from the drop-down list. 3. Choose Advanced. 4. Scroll to the section labelled "Cookies". 5. Select the option to always accept cookies. 6. Choose Apply then OK. Internet Explorer 5x 1. Choose Tools from the tool bar. 2. Choose Internet Options from the drop-down list. 3. Choose Security Tab. 4. Choose the Web Zone that you'd like to enable cookies for. 5. Select Custom Level. 6. Scroll down to the section labeled "Cookies". 7. Select Enable for both "Allow cookies that are stored on your computer" and "Allow per-session cookies (not stored)". 8. Choose Apply then OK.